Fully Managed AI Deployment With Direct PAM Integration

Conduet owns the integration process from start to finish, allowing operators to deploy AI without disrupting teams or diverting resources.

Client & Challenge

A leading operator wanted to add AI to its CX operations but faced a critical barrier: integration. Their environment spanned a ticketing platform, a PAM system, and multiple workflows that needed to connect seamlessly. Without PAM integration, AI tools are limited to surface FAQs, leaving account-specific issues unresolved. Traditional rollouts would have required developers to step away from product work and operations leaders to manage vendor testing and governance. The operator needed automation without the internal drag.

Conduet Solution

Conduet delivered a fully managed integration centered on direct PAM connectivity:

• Model Training: gameLM trained on historical tickets, FAQs, and player data for accuracy from day one.

• Direct PAM Integration: Connected into both the ticketing platform and PAM, enabling AI to resolve account-specific issues that generic tools cannot. No client-side development was required.

• End-to-End Delivery: Conduet managed QA, testing, rollout, and monitoring, keeping internal teams out of integration work.

• Continuous Optimization: Ongoing updates and refinements managed by Conduet to sustain performance.

• No Added Cost: Integration and support provided free as part of the solution, saving the operator thousands of dollars.

Results

• Live in Weeks: Deployment completed in weeks instead of months.

• Zero Internal Disruption: Developers stayed focused on product, and operations leaders stayed focused on growth.

• Lower Cost to Deploy: No added headcount and thousands saved on integration fees.

• Confidence at Scale: AI launched fully embedded in ticketing and PAM workflows with Conduet managing performance.

Why This Matters

Generic AI vendors rarely integrate with PAM systems, leaving them unable to solve the majority of player issues. Conduet closes that gap. By delivering full PAM integration at no added cost and managing the entire rollout, Conduet ensures operators capture the real value of AI without slowing their roadmap. With this foundation in place, the operator is now preparing to advance to gameLM’s AI Agent for complete end-to-end resolution.h.