Built by a team that turns player support into a competitive edge

What drives us at Conduet

Redefining player support into a winning experience

Conduet was founded on a clear conviction: operators should be able to scale CX without losing quality. gameLM delivers on that promise, resolving over 80% of inquiries through AI Agent and guiding teams with real-time insights through CoPilot.

Operators see the results every day. Lower costs, faster resolution, and a player experience that builds loyalty.

Our core values

Operator focus

Solutions built specifically to address the realities of gaming CX.

Partnership commitment

Success defined by the outcomes that matter most to operators.

Operator control

Full visibility into performance so operators stay in charge at all times.

Data integrity

Every outcome validated through transparent, measurable evidence.

Seamless fit

Adaptable to each operator’s environment without adding complexity.

Ongoing evolution

Continuously improving to anticipate new challenges and opportunities.

The story behind Conduet

From human support to AI built for gaming

Conduet began in 2019 with a dedicated team of CX specialists supporting leading operators. That foundation grew into a 500+ person operation serving brands across the industry and gave us a clear view: scaling support takes more than adding headcount.

We built gameLM to solve that challenge. Purpose-built for sportsbooks and iGaming, gameLM resolves over 80% of routine inquiries through AI Agent and equips agents with real-time guidance through CoPilot.

Today the platform is expanding across the full player journey — from reactivation to payments and fraud — giving operators a single AI platform that drives measurable cost savings and stronger player experiences.

Conduet now combines deep operational expertise with AI to help partners scale smarter and turn every stage of the player journey into a competitive advantage.